Welcome to Madewell Store! These Terms and Conditions govern your use of our website and services. By accessing greencoatusshop.com and making a purchase, you agree to these terms. Please read them carefully.

Our Commitment: At Madewell Store, we’re dedicated to providing quality apparel and exceptional service. These terms are designed to create a transparent, fair shopping experience for all our customers.

1. Our Products and Services

Product Range

Madewell Store specializes in comfortable, reliable clothing including:

  • Coats & Outerwear
  • Hoodies & Sweatshirts
  • Jeans
  • Pants
  • Shirts & Tops
  • Sleepwear
  • Sweaters

Product Quality

We take pride in offering well-crafted pieces designed for your lifestyle. Each item undergoes quality checks before shipping to ensure it meets our standards.

Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2. Ordering and Payment

Placing Orders

When you place an order through our website, you’re making an offer to purchase goods under these terms. We’ll send an order confirmation email once your order is processed.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your complete payment information on our servers.

Order Processing

Orders are processed within 1-2 business days. You’ll receive a shipping confirmation with tracking information once your order is on its way.

Pricing

All prices are listed in US dollars. We reserve the right to adjust prices due to market changes, though this won’t affect confirmed orders.

3. Shipping and Delivery

Shipping Options

We offer two shipping methods to accommodate your needs:

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping – Available on orders over $50 via EMS (15-25 business days after shipping)

International Shipping

We ship worldwide, excluding some Asian regions and remote areas. International customers are responsible for any customs fees, import duties, or taxes imposed by their country.

Delivery Times

Delivery times are estimates, not guarantees. Factors beyond our control (customs delays, weather, carrier issues) may affect delivery. We appreciate your understanding.

4. Returns and Exchanges

Return Policy

We want you to love every Madewell piece. If something isn’t right, we offer returns and exchanges within 15 days of receiving your order.

Return Process

  1. Contact our customer service at [email protected] within 15 days
  2. Complete the return form we provide
  3. Package items in original condition with tags attached
  4. Ship to: Madewell Store Returns, 709 Cerullo Road, Louisville, US 40242

Non-Returnable Items

For hygiene reasons, we cannot accept returns on sleepwear that has been removed from its original packaging or shows signs of wear.

Refunds

Refunds are processed within 5-7 business days after we receive and inspect returned items. Original shipping fees are non-refundable unless the return is due to our error.

International returns follow the same 15-day policy, but customers are responsible for return shipping costs.

5. User Responsibilities

Account Security

If you create an account, you’re responsible for maintaining its confidentiality and all activities under your account.

Accurate Information

You agree to provide accurate, complete information when placing orders, including correct shipping addresses and contact details.

Prohibited Activities

You may not:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Submit false or misleading information

6. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Madewell Store or our licensors and is protected by copyright laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

7. Limitation of Liability

Madewell Store’s liability is limited to the purchase price of products ordered. We’re not liable for:

  • Indirect, incidental, or consequential damages
  • Delays beyond our reasonable control
  • Minor variations in product color or texture due to screen displays
  • Issues arising from improper care of garments

We make every effort to display products accurately, but cannot guarantee your screen will precisely reflect actual colors.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.

By using our website, you consent to our collection and use of information as described in our Privacy Policy.

9. Changes to Terms

We may update these Terms and Conditions periodically. The current version will always be posted on our website. Continued use after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Louisville, Kentucky.

11. Contact Information

Madewell Store
709 Cerullo Road
Louisville, US 40242
Email: [email protected]
Response Time: Within 24 hours during business days

We’re here to help with any questions about these terms, your order, or our products. Don’t hesitate to reach out!

Thank you for choosing Madewell Store. We appreciate your trust in us and look forward to serving you.