Our Commitment to You
At Madewell Store, we’re dedicated to ensuring your shopping experience is as comfortable and reliable as our clothing. We understand that finding the perfect fit matters – whether it’s our cozy coats & outerwear, comfortable hoodies & sweatshirts, perfectly fitting jeans, or any of our other quality pieces. That’s why we’ve designed straightforward shipping and returns processes that work as hard as our apparel does for your lifestyle.
Shipping Information
Order Processing Time: 1-2 business days
We process all orders within 1-2 business days before shipping. You’ll receive a confirmation email once your order is on its way!
Shipping Options
Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Tracking included with all standard shipments
Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
• Perfect for when you’re not in a hurry and want to save on shipping costs
International Shipping: We ship worldwide (excluding some Asian regions and remote areas). International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.
Returns & Exchanges
We want you to love every Madewell piece you purchase. If something isn’t quite right, we’re here to help make it better.
Return & Exchange Timeframe: 15 days from the date you receive your order
Return & Exchange Process
1 Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you’d like to return or exchange.
2 Complete the Return Form
We’ll email you a return form to complete. Please fill this out completely and include it with your return package.
3 Package Your Items
Return items in their original condition with all tags attached. We recommend using a trackable shipping service for your protection.
4 Ship to Our Address
Send your return package to:
Madewell Store Returns
709 Cerullo Road
Louisville, US 40242
5 Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Important Return Notes
Non-Returnable Items: For hygiene reasons, we cannot accept returns on sleepwear that has been removed from its original packaging or shows signs of wear.
Returnable Items: All other items including coats, outerwear, hoodies, sweatshirts, jeans, pants, shirts, tops, and sweaters can be returned within the 15-day window.
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If your preferred exchange item is out of stock, we’ll process a refund instead. Please indicate your exchange preferences when contacting our customer service team.
Refund Information
Refund Timeline: 5-7 business days after we receive and inspect your returned items
Refund Methods
Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your PayPal account
Please note: Shipping fees are non-refundable unless the return is due to our error.
Return Request Template
Copy and paste the template below when emailing us at [email protected]:
Subject: Return Request – Order #[Your Order Number]
Email Body:
Hello Madewell Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Items to Return/Exchange: [List items with sizes/colors]
Reason for Return: [Size issue, color difference, changed mind, etc.]
Preferred Action: [Refund / Exchange for (specify size/color)]
Please send me the return form and instructions.
Thank you,
[Your Name]
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: We typically respond within 24 hours during business days.
International Returns: Following the same 15-day policy. Customers are responsible for return shipping costs for international returns.