Our Commitment to Your Satisfaction
At Madewell Store, we believe in creating comfortable, reliable clothing that fits your lifestyle perfectly. We understand that sometimes things don’t work out, which is why we’ve designed our returns process to be as straightforward and comfortable as our apparel.
We want you to love every piece you purchase from us – from our cozy coats and outerwear to our comfortable hoodies and perfectly fitting jeans. If for any reason you’re not completely satisfied, we’re here to help.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you plenty of time to ensure your Madewell items fit perfectly and meet your expectations.
Return & Exchange Process
Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and the items you’d like to return or exchange.
Complete the Return Form
We’ll send you a return form to complete. Please fill this out and include it with your return package.
Package Your Items
Please return items in their original condition with tags attached. We recommend using a trackable shipping service.
Ship to Our Address
Send your return package to:
Madewell Store Returns
709 Cerullo Road
Louisville, US 40242
Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive and inspect your returned items.
Refund Method
Your refund will be issued to the original payment method used for your purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your PayPal account
Please note that shipping fees are non-refundable unless the return is due to our error.
Important Notes
Non-Returnable Items: For hygiene reasons, we cannot accept returns on sleepwear that has been removed from its original packaging or shows signs of wear.
All other items including coats, outerwear, hoodies, sweatshirts, jeans, pants, shirts, tops, and sweaters can be returned within the 15-day window.
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead.
Exchanges follow the same process as returns. Please indicate your preferred exchange item when contacting our customer service team.
Return Request Template
Copy and paste the template below when emailing us at [email protected]:
Subject: Return Request – Order #[Your Order Number]
Email Body:
Hello Madewell Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Items to Return/Exchange: [List items with sizes/colors]
Reason for Return: [Size issue, color difference, changed mind, etc.]
Preferred Action: [Refund / Exchange for (specify size/color)]
Please send me the return form and instructions.
Thank you,
[Your Name]Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: We typically respond within 24 hours during business days.
International Returns
As we serve customers globally (excluding some Asian and remote regions), international returns are accepted following the same 15-day policy. Customers are responsible for return shipping costs for international returns.