Privacy Policy

At Madewell Store, we believe that protecting your privacy is as important as creating the comfortable, reliable clothing you love. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at greencoatusshop.com.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience:

• Personal Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Credit card details processed securely through our payment partners (Visa, MasterCard, JCB, PayPal)
• Browsing Information: Products you view, pages you visit, and your interaction with our website
• Technical Information: IP address, browser type, device information, and operating system
• Communication Data: Messages sent to our customer service team at [email protected]

2. How We Use Your Information

We use your information to create the same reliable, comfortable experience you expect from our clothing:

• Process your orders and deliver our coats, hoodies, jeans, and other apparel
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping updates, and transaction information
• Improve our website and product offerings based on customer preferences
• Protect against fraud and ensure transaction security
• Send marketing communications (only with your consent)

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share payment information with trusted partners like Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Partners: We provide shipping addresses to delivery services to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Service Providers: Trusted partners who help us operate our website and business

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same care we put into crafting our clothing:

• Secure Storage: Your data is stored on secure servers with industry-standard protection
• Encryption: All sensitive information is encrypted using the latest security protocols
• Payment Security: Your card details are never stored on our servers
• Regular Updates: We continuously update our security measures to meet highest standards
• Limited Access: Only authorized personnel can access your personal information

While we implement robust security measures, no online transmission is 100% secure. We encourage you to protect your account password and notify us immediately of any unauthorized activity.

5. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and provide adequate protection for your data.

6. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how customers use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant products and offers (with your consent)

You can control cookie preferences through your browser settings. Note that disabling some cookies may affect website functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Transaction data is typically retained for 7 years for legal and accounting purposes.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Us

Thank you for trusting Madewell Store with your style journey and your privacy. We’re committed to protecting your information with the same dedication we bring to creating comfortable, reliable clothing.