🌍 About Madewell Store
What is Madewell Store’s style philosophy?
At Madewell Store, we believe in creating clothing that transitions effortlessly from day to night. Our collections focus on versatile, comfortable pieces that become staples in your wardrobe – from cozy hoodies and sophisticated sweaters to weather-ready outerwear and classic jeans.
Where is Madewell Store based?
We’re located at 709 Cerullo Road, Louisville, US 40242, and we proudly serve customers worldwide with our carefully curated collections.
👕 Products & Sizing
What types of clothing does Madewell Store offer?
Our collections include:
- Coats & Outerwear
- Hoodies & Sweatshirts
- Jeans
- Pants
- Shirts & Tops
- Sleepwear
- Sweaters
How do I know what size to order?
We provide detailed size charts for each product category. If you’re between sizes or unsure about fit, we recommend ordering your usual size as our clothing is designed with comfortable, reliable sizing in mind. For specific fit questions, don’t hesitate to contact our customer service team.
🚚 Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
- Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after shipping
How long does order processing take?
We carefully process all orders within 1-2 business days before they begin their journey to you.
Do you ship internationally?
Yes! We ship worldwide, though please note that some Asian regions and remote areas may not be serviceable due to carrier restrictions. We’re constantly working to expand our delivery areas.
Can I track my order?
Absolutely! For Standard Shipping orders, you can track your package every step of the way with our premium carrier partners (DHL or FedEx). Tracking information will be provided once your order ships.
💳 Payments & Security
What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard encryption and security measures to protect your payment information throughout the transaction process.
🔄 Returns & Exchanges
What is your return policy?
We want you to love every piece as much as we do. If anything isn’t quite right, we offer 15-day returns from the date you receive your order. Your satisfaction is at the heart of everything we do.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process and help make everything right.
What if my item arrives damaged or incorrect?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll quickly resolve the situation and ensure you get the perfect Madewell pieces you ordered.
📞 Customer Service
How can I contact customer service?
Our dedicated customer service team is here to help! You can reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.
We typically respond within 24 hours during business days.
What should I include when contacting customer service?
To help us assist you quickly, please include:
- Your order number
- The specific product(s) you’re inquiring about
- Detailed description of your question or concern
- Any relevant photos (for damaged items or quality issues)
At Madewell Store, we believe great service should be as comfortable and reliable as our clothing. Thank you for trusting us with your style journey.
The Madewell Store Team